DEFINITIVE CONTRACT

APTIVE RESOURCES LLC - THE REQUIRED SERVICES INCLUDE MEASUREMENT OF CUSTOMER SATISFACTION, CUSTOMER SITE VISITS AND ENGAGEMENT, CUSTOMER SERVICE IMPROVEMENT ACTIVITIES, ANALYSIS OF QUANTITATIVE AND QUALITATIVE DATA, COMMUNICATION, DATA ANALYTICS, RESEARCH, AND REPORTING.

PIID: 36C10B19C0040
Effective Date: Aug 15, 2019End Date: Closed on Aug 14, 2024
Award $
$8.4M
Vendor
APTIVE RESOURCES LLC
NAICS
541611

Key Details

Dollars Obligated
$8.4M
Awarding Sub-Agency
Department of Veterans Affairs
NAICS Code
541611
Place of Performance
VA

Description

THE REQUIRED SERVICES INCLUDE MEASUREMENT OF CUSTOMER SATISFACTION, CUSTOMER SITE VISITS AND ENGAGEMENT, CUSTOMER SERVICE IMPROVEMENT ACTIVITIES, ANALYSIS OF QUANTITATIVE AND QUALITATIVE DATA, COMMUNICATION, DATA ANALYTICS, RESEARCH, AND REPORTING.

Context & Analysis

Department of Veterans Affairs obligated $8,403,303.22 to APTIVE RESOURCES LLC for the required services include measurement of customer satisfaction, customer site visits and engagement, customer service improvement activities, analysis of quantitative and qualitative data, communi. The award is classified under NAICS 541611 and issued as a definitive contract contract. Performance is located in VA. This award is one of several similar procurements from Department of Veterans Affairs under NAICS 541611 — related awards are listed below.

Contractor Information

UEI: CP2JANC9NLK1

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