This contract expires in 113 days (Sep 27, 2026).

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FIRM FIXED PRICE

AT&T ENTERPRISES, LLC - USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS.

PIID: 70SBUR22F00000252Solicitation ID: 70SBUR22R00000004
Signed Date: Dec 12, 2025Effective Date: Sep 30, 2022End Date: Closes in 113 days
Award $
$45.6M
Vendor
AT&T ENTERPRISES, LLC
NAICS
517110
Signed Date
Dec 12, 2025

Key Details

Dollars Obligated
$45.6M
Base & All Options
Awarding Sub-Agency
U.S. Citizenship and Immigration Services
Product Service Code
DD01 - IT AND TELECOM - SERVICE DELIVERY SUPPORT SERVICES: ITSM, OPERATIONS CENTER, PROJECT/PM (LABOR)
Extent Competed
FULL AND OPEN COMPETITION
Number of Offers
4
Place of Performance
CAMP SPRINGS, MD, 205880010, CD-MD-05

Description

USCIS HAS A REQUIREMENT FOR ENTERPRISE CONTACT CENTER SERVICES WHICH WILL SUPPORT USCIS'S MISSION BY FACILITATING AND PROVIDING THE CRITICAL COMMUNICATION ABILITY WITH ALL INTERNAL AND EXTERNAL CUSTOMERS.

Context & Analysis

On Dec 12, 2025, Department of Homeland Security obligated $45,557,633.17 to AT&T ENTERPRISES, LLC for uscis has a requirement for enterprise contact center services which will support uscis's mission by facilitating and providing the critical communication ability with all internal and external custom. The award is classified under NAICS 517110 — WIRED TELECOMMUNICATIONS CARRIERS and issued as a firm fixed price contract. Competition extent: full and open competition with 4 offers received. Performance is located in CAMP SPRINGS, MD. The contract is scheduled through Sep 27, 2026 — approximately 4 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 517110 — related awards are listed below.

Contractor Information

UEI: MX89BGD5FK75
CAGE Code: 9B542
Location: CHANTILLY, VA

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