ATI GOVERNMENT SOLUTIONS LLC - THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
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Description
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Context & Analysis
On Jan 17, 2025, Department of the Treasury obligated $21,444,339.19 to ATI GOVERNMENT SOLUTIONS LLC for this effort is for call center modernization support services which includes but not limited to the implantation of a conversational routing system on the irs main 1040 phone line that meets baseline …. The award is classified under NAICS 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES. Competition extent: not available for competition with 1 offer received. The procurement used a 8(A) SOLE SOURCE set-aside. Performance is located in FREDERICK, MD. This award is one of several similar procurements from Department of the Treasury under NAICS 541611 — related awards are listed below.
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