ATI GOVERNMENT SOLUTIONS LLC - THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Key Details
Description
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Context & Analysis
Department of the Treasury obligated $21,444,344.19 to ATI GOVERNMENT SOLUTIONS LLC for this effort is for call center modernization support services which includes but not limited to the implantation of a conversational routing system on the irs main 1040 phone line that meets baseline …. Performance is located in MD. This award is one of several similar procurements from Department of the Treasury — related awards are listed below.
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