ATI GOVERNMENT SOLUTIONS LLC - THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Key Details
Description
THIS EFFORT IS FOR CALL CENTER MODERNIZATION SUPPORT SERVICES WHICH INCLUDES BUT NOT LIMITED TO THE IMPLANTATION OF A CONVERSATIONAL ROUTING SYSTEM ON THE IRS MAIN 1040 PHONE LINE THAT MEETS BASELINE QUALITY & CUSTOMER SATISFACTION LEVELS.
Context & Analysis
Department of the Treasury obligated $16,835,091.57 to ATI GOVERNMENT SOLUTIONS LLC for this effort is for call center modernization support services which includes but not limited to the implantation of a conversational routing system on the irs main 1040 phone line that meets baseline …. This award is one of several similar procurements from Department of the Treasury — related awards are listed below.
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