BDR SOLUTIONS, LLC - THE CALL CENTER SERVICES TEAM SHALL DIRECTLY INTERACT WITH VETERANS, PROCESSES ORDERS RECEIVED VIA PHONE, EMAIL, AND MAIL-IN CARDS FOR THE VETERANS TO VERIFY AND UPDATE RECORDS, DETERMINE SUPPLY NEEDS, AND PLACE ORDERS FOR PRESCRIBED MEDICAL CARE.

On Nov 6, 2025, Department of Veterans Affairs to BDR SOLUTIONS, LLC for the call center services team shall directly interact with veterans, processes orders received via phone, email, and mail-in cards for the veterans to verify and update records, determine supply needs…. The award is classified under NAICS 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition after exclusion of sources with 6 offers received. The procurement used a SERVICE DISABLED VETERAN OWNED SMALL BUSINESS SET-ASIDE set-aside. Performance is located in GOLDEN, CO. The contract is scheduled through Nov 30, 2026 — approximately 6 months remaining.