FIRM FIXED PRICE

CAPGEMINI GOVERNMENT SOLUTIONS LLC - ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES

PIID: 70CDCR19FC0000007Solicitation ID: 70CDCR18Q00000018
Signed Date: Jan 13, 2026Effective Date: Mar 19, 2019End Date: Closed on Sep 23, 2025
Award $
$33.1M
Vendor
CAPGEMINI GOVERNMENT SOLUTIONS LLC
NAICS
541611
Signed Date
Jan 13, 2026

Key Details

Dollars Obligated
$33.1M
Base & All Options
Awarding Sub-Agency
U.S. Immigration and Customs Enforcement
Product Service Code
R408 - SUPPORT- PROFESSIONAL: PROGRAM MANAGEMENT/SUPPORT
Extent Competed
FULL AND OPEN COMPETITION
Number of Offers
4
Place of Performance
WASHINGTON, DC, 205360001, CD-DC-98

Description

ECCO CALL CENTER PROFESSIONAL SUPPORT SERVICES

Context & Analysis

On Jan 13, 2026, Department of Homeland Security obligated $33,122,230.17 to CAPGEMINI GOVERNMENT SOLUTIONS LLC for ecco call center professional support services. The award is classified under NAICS 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition with 4 offers received. Performance is located in WASHINGTON, DC. This award is one of several similar procurements from Department of Homeland Security under NAICS 541611 — related awards are listed below.

Market context

Recompete outlook
Ended Sep 23, 2025 (13 months ago). Recompete signal as of Oct 18, 2026: 49/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition
Competed, with 4 offers. 90% of 848 awards in this market (Department of Homeland Security awards in NAICS 541611 over the last 3 years) were competed; median 3 offers.
Award size
At $33.1M, this award is larger than 19 in 20 of the 893 priced Department of Homeland Security awards in NAICS 541611 over the last 3 years (median $1.1M).
Incumbent at this agency
CAPGEMINI GOVERNMENT SOLUTIONS LLC has 10 other awards from Department of Homeland Security, totalling $301.6M, 2021–2026.
Largest vendors in this market

By obligations, Department of Homeland Security awards in NAICS 541611 over the last 3 years.

Computed from USAspending award data on Oct 18, 2026.

Contractor Information

UEI: DR6MQ56MGFA5
CAGE Code: 3CXP3
Location: RESTON, VA

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