FORRESTER RESEARCH, INC. - CUSTOMER EXPERIENCE CAPACITY BUILDING AND SUPPORT

PIID: 1333BJ24F00234001Solicitation ID: 1333BJ24Q00230001

Signed Date: Nov 21, 2025Effective Date: Aug 26, 2024End Date: Closes in 75 days

Award $

$554K

Vendor

FORRESTER RESEARCH, INC.

NAICS

541519

Signed Date

Nov 21, 2025

Key Details

Dollars Obligated

$554,278.68

Base & All Options

Awarding Agency

Department of Commerce

Awarding Sub-Agency

U.S. Patent and Trademark Office

NAICS Code

541519 - OTHER COMPUTER RELATED SERVICES

Product Service Code

DF10 - IT AND TELECOM - IT MANAGEMENT AS A SERVICE

Extent Competed

FULL AND OPEN COMPETITION

Place of Performance

CAMBRIDGE, MA, 021402303, CD-MA-07

Description

CUSTOMER EXPERIENCE CAPACITY BUILDING AND SUPPORT

Context & Analysis

On Nov 21, 2025, Department of Commerce obligated $554,278.68 to FORRESTER RESEARCH, INC. for customer experience capacity building and support. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition. Performance is located in CAMBRIDGE, MA. The contract is scheduled through Aug 25, 2026 — approximately 3 months remaining.