This contract expires in 115 days (Aug 12, 2026).
GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. - CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Key Details
Description
CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Context & Analysis
Department of Homeland Security obligated $166,952,213.11 to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for contact center tier 1 (cct1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration related …. The award is classified under NAICS 541511 and issued as a delivery order contract. Performance is located in VA. The contract is scheduled through Aug 12, 2026 — approximately 4 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541511 — related awards are listed below.
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