This contract expires in 68 days (Dec 31, 2026).

GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. - NGITS FEDRESPONSE CUSTOMER CONTACT CENTER

PIID: 75P00123F37001Solicitation ID: 75P00122Q00058

Signed Date: Jan 25, 2023Effective Date: Feb 1, 2023End Date: Closes in 68 days

Award $

$15.0M

Vendor

GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.

NAICS

541512

Signed Date

Jan 25, 2023

Key Details

Dollars Obligated

$15.0M

Base & All Options

$18.8M

Awarding Agency

Department of Health and Human Services

Awarding Sub-Agency

Office of the Assistant Secretary for Administration

NAICS Code

541512 - COMPUTER SYSTEMS DESIGN SERVICES

Parent IDIQ (PIID)

HHSP233201800010B

Product Service Code

DE01 - IT and Telecom - End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor)

Extent Competed

FULL AND OPEN COMPETITION

Number of Offers

Place of Performance

FALLS CHURCH, VA

Description

NGITS FEDRESPONSE CUSTOMER CONTACT CENTER

Context & Analysis

On Jan 25, 2023, Department of Health and Human Services obligated $15,000,486.6 to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for ngits fedresponse customer contact center. The award is classified under NAICS 541512 — COMPUTER SYSTEMS DESIGN SERVICES. Competition extent: full and open competition with 1 offer received. Performance is located in FALLS CHURCH, VA. The contract is scheduled through Dec 31, 2026 — approximately 2 months remaining. This award is one of several similar procurements from Department of Health and Human Services under NAICS 541512 — related awards are listed below.

Market context

Recompete outlook: Ends Dec 31, 2026, in 2 months. Recompete signal as of Oct 21, 2026: 68/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition: Competed, with 1 offer. 88% of 744 awards in this market (Department of Health and Human Services awards in NAICS 541512 over the last 3 years) were competed; median 2 offers.
Award size: At $15.0M, this award is larger than three in four of the 757 priced Department of Health and Human Services awards in NAICS 541512 over the last 3 years (median $2.8M).
Incumbent at this agency: GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. has 274 other awards from Department of Health and Human Services, totalling $11.1B, 2011–2026.
Largest vendors in this market: By obligations, Department of Health and Human Services awards in NAICS 541512 over the last 3 years.
GENERAL DYNAMICS CORP — 24 awards, $1.6B
SERCO INC — 1 award, $1.0B
NOVETTA SOLUTIONS, LLC — 9 awards, $877.9M
DELOITTE CONSULTING LLP — 65 awards, $862.6M
BOOZ ALLEN HAMILTON HOLDING CORPORATION — 11 awards, $483.9M