This contract expires in 107 days (Feb 12, 2027).
GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. - CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Key Details
Description
CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.
Context & Analysis
On May 24, 2021, Department of Homeland Security obligated $184,587,753.73 to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for contact center tier 1 (cct1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration related …. The award is classified under NAICS 541511 — CUSTOM COMPUTER PROGRAMMING SERVICES. Competition extent: full and open competition with 3 offers received. Performance is located in FALLS CHURCH, VA. The contract is scheduled through Feb 12, 2027 — approximately 4 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541511 — related awards are listed below.
Market context
- Recompete outlook
- Ends Feb 12, 2027, in 4 months. Recompete signal as of Oct 25, 2026: 82/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
- Competition
- Competed, with 3 offers. 75% of 313 awards in this market (Department of Homeland Security awards in NAICS 541511 over the last 3 years) were competed; median 2 offers.
- Award size
- At $184.6M, this award is larger than 19 in 20 of the 340 priced Department of Homeland Security awards in NAICS 541511 over the last 3 years (median $2.3M).
- Incumbent at this agency
- GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. has 277 other awards from Department of Homeland Security, totalling $6.9B, 2011–2026.
- Largest vendors in this market
By obligations, Department of Homeland Security awards in NAICS 541511 over the last 3 years.
- GENERAL DYNAMICS CORP — 32 awards, $549.1M
- DEV TECHNOLOGY GROUP INC — 14 awards, $422.6M
- INTERNATIONAL BUSINESS MACHINES CORPORATION — 9 awards, $422.3M
- METROIBR JV LLC — 1 award, $76.7M
- APPDDICTIONSTUDIO LIMITED LIABILITY CO — 8 awards, $66.5M
Computed from USAspending award data on Oct 25, 2026.
Contractor Information
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