This contract expires in 154 days (Feb 12, 2027).

GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. - CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.

PIID: 70SBUR21F00000089Solicitation ID: 70SBUR21Q00000015

Signed Date: May 24, 2021Effective Date: Aug 13, 2021End Date: Closes in 154 days

Award $

$182.9M

Vendor

GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.

NAICS

541511

Signed Date

May 24, 2021

Key Details

Dollars Obligated

$182.9M

Base & All Options

$258.2M

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

U.S. Citizenship and Immigration Services

NAICS Code

541511 - CUSTOM COMPUTER PROGRAMMING SERVICES

Contract Vehicle

GSA MAS (legacy IT 70)

Parent IDIQ (PIID)

GS35F393CA

Product Service Code

R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS

Extent Competed

FULL AND OPEN COMPETITION

Number of Offers

Place of Performance

FALLS CHURCH, VA

Description

CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.

Context & Analysis

On May 24, 2021, Department of Homeland Security obligated $182,901,753.73 to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for contact center tier 1 (cct1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration related …. The award is classified under NAICS 541511 — CUSTOM COMPUTER PROGRAMMING SERVICES. Competition extent: full and open competition with 3 offers received. Performance is located in FALLS CHURCH, VA. The contract is scheduled through Feb 12, 2027 — approximately 5 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541511 — related awards are listed below.

Contractor Information

Contractor: GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC.

UEI: SMNWM6HN79X5

Location: FALLS CHURCH, VA

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View Full Record on USASpending.gov