GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. - CONTACT CENTER TIER 1 (CCT1)- THE PURPOSE OF THIS TASK ORDER IS TO PROVIDE TIER 0 AND TIER 1 LEVEL SUPPORT FOR THE USCIS CONTACT CENTER BY ASSISTING THE PUBLIC WITH INFORMATION ON IMMIGRATION RELATED SERVICES AND BENEFITS.

On Dec 31, 2025, Department of Homeland Security obligated $166,952,213.11 to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC. for contact center tier 1 (cct1)- the purpose of this task order is to provide tier 0 and tier 1 level support for the uscis contact center by assisting the public with information on immigration related …. The award is classified under NAICS 541511 — CUSTOM COMPUTER PROGRAMMING SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition with 3 offers received. Performance is located in FALLS CHURCH, VA. The contract is scheduled through Aug 12, 2026 — approximately 2 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541511 — related awards are listed below.