This contract expires in 48 days (Dec 14, 2026).

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LABOR HOURS8(A) SOLE SOURCE

GREAT HILL SOLUTIONS, LLC - CARE CONTACT CENTER

PIID: 19AQMM22C0031
Signed Date: Dec 10, 2025Effective Date: Dec 15, 2021End Date: Closes in 48 days
Award $
$149.6M
Vendor
GREAT HILL SOLUTIONS, LLC
NAICS
541611
Signed Date
Dec 10, 2025

Key Details

Dollars Obligated
$149.6M
Base & All Options
$26.7M
Awarding Agency
Department of State
Awarding Sub-Agency
Department of State
Product Service Code
R499 - SUPPORT- PROFESSIONAL: OTHER
Extent Competed
NOT AVAILABLE FOR COMPETITION
Number of Offers
1
Place of Performance
CHANTILLY, VA, 201524381, CD-VA-10

Description

CARE CONTACT CENTER

Context & Analysis

On Dec 10, 2025, Department of State obligated $149,583,564.04 to GREAT HILL SOLUTIONS, LLC for care contact center. The award is classified under NAICS 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES and issued as a labor hours contract. Competition extent: not available for competition with 1 offer received. The procurement used a 8(A) SOLE SOURCE set-aside. Performance is located in CHANTILLY, VA. The contract is scheduled through Dec 14, 2026 — approximately 2 months remaining. This award is one of several similar procurements from Department of State under NAICS 541611 — related awards are listed below.

Market context

Recompete outlook
Ends Dec 14, 2026, in 2 months. Recompete signal as of Oct 26, 2026: 78/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition
Not competed. 33% of 924 awards in this market (Department of State awards in NAICS 541611 over the last 3 years) were competed; median 3 offers.
Award size
At $149.6M, this award is larger than 19 in 20 of the 1114 priced Department of State awards in NAICS 541611 over the last 3 years (median $568K).
Incumbent at this agency
GREAT HILL SOLUTIONS, LLC has 16 other awards from Department of State, totalling $228.4M, 2023–2026.
Largest vendors in this market

By obligations, Department of State awards in NAICS 541611 over the last 3 years.

Computed from USAspending award data on Oct 26, 2026.

Contractor Information

UEI: D3DYHNPJ6W14
CAGE Code: 821D8
Location: CHANTILLY, VA
View Full Record on USASpending.gov

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