GREAT HILL SOLUTIONS, LLC - CARE CONTACT CENTER

PIID: 19AQMM22C0031

Signed Date: Mar 18, 2022Effective Date: Dec 15, 2021End Date: Closes in 48 days

Award $

$143.0M

Vendor

GREAT HILL SOLUTIONS, LLC

NAICS

541611

Signed Date

Mar 18, 2022

Key Details

Dollars Obligated

$143.0M

Base & All Options

$244.5M

Awarding Agency

Department of State

Awarding Sub-Agency

Department of State

NAICS Code

541611 - ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES

Product Service Code

R499 - SUPPORT- PROFESSIONAL: OTHER

Extent Competed

NOT AVAILABLE FOR COMPETITION

Number of Offers

Place of Performance

CHANTILLY, VA

Description

CARE CONTACT CENTER

Context & Analysis

On Mar 18, 2022, Department of State obligated $143,010,548.48 to GREAT HILL SOLUTIONS, LLC for care contact center. The award is classified under NAICS 541611 — ADMINISTRATIVE MANAGEMENT AND GENERAL MANAGEMENT CONSULTING SERVICES. Competition extent: not available for competition with 1 offer received. The procurement used a 8(A) SOLE SOURCE set-aside. Performance is located in CHANTILLY, VA. The contract is scheduled through Dec 14, 2026 — approximately 2 months remaining. This award is one of several similar procurements from Department of State under NAICS 541611 — related awards are listed below.

Market context

Recompete outlook: Ends Dec 14, 2026, in 2 months. Recompete signal as of Oct 26, 2026: 78/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition: Not competed. 33% of 924 awards in this market (Department of State awards in NAICS 541611 over the last 3 years) were competed; median 3 offers.
Award size: At $143.0M, this award is larger than 19 in 20 of the 1114 priced Department of State awards in NAICS 541611 over the last 3 years (median $568K).
Incumbent at this agency: GREAT HILL SOLUTIONS, LLC has 16 other awards from Department of State, totalling $228.4M, 2023–2026.
Largest vendors in this market: By obligations, Department of State awards in NAICS 541611 over the last 3 years.
VERITAS CAPITAL FUND MANAGEMENT, L.L.C. — 13 awards, $306.7M
CREATIVE IT SOLUTIONS, LLC — 199 awards, $288.2M
DELOITTE CONSULTING LLP — 6 awards, $230.4M
HO-CHUNK, INC. — 8 awards, $223.6M
TATITLEK FEDERAL SERVICES LLC — 24 awards, $223.3M