COST PLUS AWARD FEE

HENDALL INC - SAMHSA CONTACT CENTER

PIID: 75S20323F42001

Signed Date: Dec 1, 2025Effective Date: Nov 15, 2022End Date: Closed on May 14, 2026

Award $

$10.3M

Vendor

HENDALL INC

NAICS

541990

Signed Date

Dec 1, 2025

Key Details

Dollars Obligated

$10.3M

Base & All Options

Awarding Agency

Department of Health and Human Services

Awarding Sub-Agency

Substance Abuse and Mental Health Services Administration

NAICS Code

541990 - ALL OTHER PROFESSIONAL, SCIENTIFIC, AND TECHNICAL SERVICES

Product Service Code

R499 - SUPPORT- PROFESSIONAL: OTHER

Extent Competed

FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Place of Performance

ROCKVILLE, MD, 208506108, CD-MD-08

Description

SAMHSA CONTACT CENTER

Context & Analysis

On Dec 1, 2025, Department of Health and Human Services obligated $10,258,049 to HENDALL INC for samhsa contact center. The award is classified under NAICS 541990 — ALL OTHER PROFESSIONAL, SCIENTIFIC, AND TECHNICAL SERVICES and issued as a cost plus award fee contract. Competition extent: full and open competition after exclusion of sources. Performance is located in ROCKVILLE, MD. This award is one of several similar procurements from Department of Health and Human Services under NAICS 541990 — related awards are listed below.

Market context

Recompete outlook: Ended May 14, 2026 (5 months ago). Recompete signal as of Oct 13, 2026: 48/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition: Competed. 66% of 798 awards in this market (Department of Health and Human Services awards in NAICS 541990 over the last 3 years) were competed; median 3 offers.
Award size: At $10.3M, this award is larger than three in four of the 828 priced Department of Health and Human Services awards in NAICS 541990 over the last 3 years (median $433K).
Incumbent at this agency: HENDALL INC has 24 other awards from Department of Health and Human Services, totalling $334.9M, 2021–2026.
Largest vendors in this market: By obligations, Department of Health and Human Services awards in NAICS 541990 over the last 3 years.
SAFEGUARD SERVICES LLC — 3 awards, $726.9M
AMERICAN TYPE CULTURE COLLECTION — 3 awards, $466.6M
QLARANT INTEGRITY SOLUTIONS LLC — 3 awards, $461.6M
NORIDIAN HEALTHCARE SOLUTIONS, LLC — 1 award, $407.4M
COVENTBRIDGE USA INC — 1 award, $275.0M