This contract expires in 343 days (Sep 29, 2027).
INSIGHT TECHNOLOGY SOLUTIONS, LLC - LEVEL 1 CALL CENTER SUPPORT SERVICES
Key Details
Description
LEVEL 1 CALL CENTER SUPPORT SERVICES
Context & Analysis
On Oct 31, 2022, Department of Homeland Security obligated $18,533,563.36 to INSIGHT TECHNOLOGY SOLUTIONS, LLC for level 1 call center support services. The award is classified under NAICS 541512 — COMPUTER SYSTEMS DESIGN SERVICES. Competition extent: full and open competition after exclusion of sources with 8 offers received. Performance is located in VIENNA, VA. The contract is scheduled through Sep 29, 2027 — approximately 11 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541512 — related awards are listed below.
Market context
- Recompete outlook
- Ends Sep 29, 2027, in 11 months. Recompete signal as of Oct 20, 2026: 48/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
- Competition
- Competed, with 8 offers. 89% of 631 awards in this market (Department of Homeland Security awards in NAICS 541512 over the last 3 years) were competed; median 2 offers.
- Award size
- At $18.5M, this award is larger than three in four of the 669 priced Department of Homeland Security awards in NAICS 541512 over the last 3 years (median $2.9M).
- Incumbent at this agency
- INSIGHT TECHNOLOGY SOLUTIONS, LLC has 12 other awards from Department of Homeland Security, totalling $109.6M, 2018–2026.
- Largest vendors in this market
By obligations, Department of Homeland Security awards in NAICS 541512 over the last 3 years.
- CACI INTERNATIONAL INC — 7 awards, $1.3B
- GENERAL DYNAMICS CORP — 15 awards, $1.0B
- SCIENCE APPLICATIONS INTERNATIONAL CORPORATION — 9 awards, $991.7M
- MANTECH INTERNATIONAL CORPORATION — 6 awards, $700.7M
- NOVETTA SOLUTIONS, LLC — 38 awards, $619.1M
Computed from USAspending award data on Oct 20, 2026.
Contractor Information
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