INSIGHT TECHNOLOGY SOLUTIONS, LLC - LEVEL 1 CALL CENTER SUPPORT SERVICES

PIID: 70CMSD23FR0000001

Signed Date: Feb 3, 2026Effective Date: Nov 1, 2022End Date: Closes in 112 days

Award $

$14.6M

Vendor

INSIGHT TECHNOLOGY SOLUTIONS, LLC

NAICS

541512

Signed Date

Feb 3, 2026

Key Details

Dollars Obligated

$14.6M

Base & All Options

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

U.S. Immigration and Customs Enforcement

NAICS Code

541512 - COMPUTER SYSTEMS DESIGN SERVICES

Product Service Code

DE01 - IT AND TELECOM - END USER: HELP DESK; TIER 1-2, WORKSPACE, PRINT, OUTPUT, PRODUCTIVITY TOOLS (LABOR)

Extent Competed

FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers

Place of Performance

VIENNA, VA, 221822536, CD-VA-11

Description

LEVEL 1 CALL CENTER SUPPORT SERVICES

Context & Analysis

On Feb 3, 2026, Department of Homeland Security obligated $14,638,011.29 to INSIGHT TECHNOLOGY SOLUTIONS, LLC for level 1 call center support services. The award is classified under NAICS 541512 — COMPUTER SYSTEMS DESIGN SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition after exclusion of sources with 8 offers received. Performance is located in VIENNA, VA. The contract is scheduled through Sep 29, 2026 — approximately 4 months remaining.