INTEGRAL FEDERAL, INC. - IT: EXECUTE CLIN 13, MOD 4 ON CONTRACT TFSAFIN15D00002 FOR $700,000, FINCEN REQUIRES AN INCREASE IN APP SERVICE DESK STAFFING TO HANDLE END-USER SUPPORT CALLS AND BACKLOGGED TICKETS RELATED TO E-FILING/REPORT OF FOREIGN BANK AND FINANCIAL ACCOUNTS (FBAR). CALL VOLUMES HISTORICALLY INCREASE UP TO THE SUBMISSION DEADLINE AND THE ANNUAL VOLUME WOULD OVERWHELM THE CURRENT STAFF. THE PROVEN WAY TO ADDRESS THE INCREASED TICKET VOLUME/BACKLOG IS TO TEMPORARILY INCREASE STAFFING. THIS MODIFICATION OBTAINS AN ADDITIONAL 20 (MAX) STAFF.
Key Details
Description
IT: EXECUTE CLIN 13, MOD 4 ON CONTRACT TFSAFIN15D00002 FOR $700,000, FINCEN REQUIRES AN INCREASE IN APP SERVICE DESK STAFFING TO HANDLE END-USER SUPPORT CALLS AND BACKLOGGED TICKETS RELATED TO E-FILING/REPORT OF FOREIGN BANK AND FINANCIAL ACCOUNTS (FBAR). CALL VOLUMES HISTORICALLY INCREASE UP TO THE SUBMISSION DEADLINE AND THE ANNUAL VOLUME WOULD OVERWHELM THE CURRENT STAFF. THE PROVEN WAY TO ADDRESS THE INCREASED TICKET VOLUME/BACKLOG IS TO TEMPORARILY INCREASE STAFFING. THIS MODIFICATION OBTAINS AN ADDITIONAL 20 (MAX) STAFF.
Context & Analysis
Department of the Treasury obligated $682,000 to INTEGRAL FEDERAL, INC. for it: execute clin 13, mod 4 on contract tfsafin15d00002 for $700,000, fincen requires an increase in app service desk staffing to handle end-user support calls and backlogged tickets related to e-filin…. The award is classified under NAICS 541513 and issued as a delivery order contract. Performance is located in VA. This award is one of several similar procurements from Department of the Treasury under NAICS 541513 — related awards are listed below.
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