LABOR HOURS

ITCON SERVICES LLC - THE PURPOSE OF CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IS TO PROVIDE SURGE CALL CENTER SUPPORT OF FEMAS DISASTER RESPONSE TO MICHIGAN.

PIID: 70FBTX24F00000010Solicitation ID: 70FBTX24Q00000002

Signed Date: Oct 15, 2025Effective Date: Apr 1, 2024End Date: Closed on Dec 26, 2024

Award $

$16.3M

Vendor

ITCON SERVICES LLC

NAICS

541519

Signed Date

Oct 15, 2025

Key Details

Dollars Obligated

$16.3M

Base & All Options

$-10,481,841.45

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

Federal Emergency Management Agency

NAICS Code

541519 - OTHER COMPUTER RELATED SERVICES

Product Service Code

R702 - SUPPORT- MANAGEMENT: DATA COLLECTION

Extent Competed

FULL AND OPEN COMPETITION

Place of Performance

VIENNA, VA, 221822664, CD-VA-11

Description

THE PURPOSE OF CALL ORDER AGAINST FEMAS BPA OUTSOURCED CONTACT CENTER CONTRACT IS TO PROVIDE SURGE CALL CENTER SUPPORT OF FEMAS DISASTER RESPONSE TO MICHIGAN.

Context & Analysis

On Oct 15, 2025, Department of Homeland Security obligated $16,310,115.55 to ITCON SERVICES LLC for the purpose of call order against femas bpa outsourced contact center contract is to provide surge call center support of femas disaster response to michigan.. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES and issued as a labor hours contract. Competition extent: full and open competition. Performance is located in VIENNA, VA. This award is one of several similar procurements from Department of Homeland Security under NAICS 541519 — related awards are listed below.

Market context

Recompete outlook: Ended Dec 26, 2024 (22 months ago). Recompete signal as of Oct 21, 2026: 48/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition: Competed. 93% of 705 awards in this market (Department of Homeland Security awards in NAICS 541519 over the last 3 years) were competed; median 3 offers.
Award size: At $16.3M, this award is larger than 19 in 20 of the 2638 priced Department of Homeland Security awards in NAICS 541519 over the last 3 years (median $177K).
Incumbent at this agency: ITCON SERVICES LLC has 7 other awards from Department of Homeland Security, totalling $335.4M, 2023–2026.

Computed from USAspending award data on Oct 21, 2026.

Contractor Information

Contractor: ITCON SERVICES LLC

UEI: WTMSNFD6P9J3

CAGE Code: 5NC03

Location: VIENNA, VA

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View Full Record on USASpending.gov