ITCON SERVICES LLC - OC3 BPA COVID 19 FUNERAL ASSISTANCE CALL ORDER FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS FOR FUNERAL ASSISTANCE

PIID: 70FBTX23F00000010Solicitation ID: 70FBTX23Q00000001

Signed Date: Feb 24, 2023Effective Date: Feb 27, 2023End Date: Closed on Feb 26, 2026

Award $

$50.2M

Vendor

ITCON SERVICES LLC

NAICS

541519

Signed Date

Feb 24, 2023

Key Details

Dollars Obligated

$50.2M

Base & All Options

$50.2M

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

Federal Emergency Management Agency

NAICS Code

541519 - OTHER COMPUTER RELATED SERVICES

Parent IDIQ (PIID)

70FBTX21A00000002

Product Service Code

R702 - SUPPORT- MANAGEMENT: DATA COLLECTION

Extent Competed

FULL AND OPEN COMPETITION

Place of Performance

VIENNA, VA

Description

OC3 BPA COVID 19 FUNERAL ASSISTANCE CALL ORDER FOR TURNKEY CALL CENTER SUPPORT & TEMPORARY CALL AGENTS FOR FUNERAL ASSISTANCE

Context & Analysis

On Feb 24, 2023, Department of Homeland Security obligated $50,204,509.7 to ITCON SERVICES LLC for oc3 bpa covid 19 funeral assistance call order for turnkey call center support & temporary call agents for funeral assistance. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES. Competition extent: full and open competition. Performance is located in VIENNA, VA. This award is one of several similar procurements from Department of Homeland Security under NAICS 541519 — related awards are listed below.

Market context

Recompete outlook: Ended Feb 26, 2026 (8 months ago). Recompete signal as of Oct 17, 2026: 49/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition: Competed. 93% of 703 awards in this market (Department of Homeland Security awards in NAICS 541519 over the last 3 years) were competed; median 3 offers.
Award size: At $50.2M, this award is larger than 19 in 20 of the 2639 priced Department of Homeland Security awards in NAICS 541519 over the last 3 years (median $177K).
Incumbent at this agency: ITCON SERVICES LLC has 7 other awards from Department of Homeland Security, totalling $265.5M, 2024–2026.
Largest vendors in this market: By obligations, Department of Homeland Security awards in NAICS 541519 over the last 3 years.
LEIDOS, INC. — 8 awards, $1.1B
FOUR POINTS TECHNOLOGY, L.L.C. — 49 awards, $657.0M
CACI NSS, LLC — 28 awards, $608.9M
FCN INC — 175 awards, $346.9M
DEV TECHNOLOGY GROUP INC — 11 awards, $280.8M

Computed from USAspending award data on Oct 17, 2026.

Contractor Information

Contractor: ITCON SERVICES LLC

UEI: WTMSNFD6P9J3

Location: VIENNA, VA

Similar Awards

DATA CENTER SUPPORT SERVICES FOR THE OFFICE OF INFORMATION&TECHNOLOGY. IGF::OT::IGF

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TRAVELERS PROCESSING VETTING SOFTWARE TASK ORDER 7 AWARD

LEIDOS, INC.

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TRAVELERS PROCESSING VETTING SOFTWARE TASK ORDER 7 AWARD

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AMAZON WEB SERVICES FOR CBP.

FOUR POINTS TECHNOLOGY, L.L.C.

$227.2M

THE PURPOSE OF THIS BPA CALL IS TO PROCURE SERVICES TO PROVIDE CONTINUOUS SUPPORT FOR DHS HEADQUARTERS OPERATIONS DIVISION (HOD) PROJECTS AND IT SERVICE DELIVERY IN ACCORDANCE WITH ATTACHMENT 2 STATEMENT OF WORK (SOW-67 PAGES) AND ATTACHMENT 3 TERMS

CACI NSS, LLC

$215.3M

View Full Record on USASpending.gov