KECH INC - TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES.
Key Details
Description
TSA CONTACT CENTER (TCC) IS TO PROVIDE A WIDE RANGE OF AUTOMATED AND MANUAL CUSTOMER SUPPORT SERVICES TO RESPOND TO INQUIRIES ABOUT TSA PROGRAMS AND POLICIES.
Context & Analysis
On Jan 26, 2026, Department of Homeland Security obligated $26,733,133.87 to KECH INC for tsa contact center (tcc) is to provide a wide range of automated and manual customer support services to respond to inquiries about tsa programs and policies.. The award is classified under NAICS 561422 — TELEMARKETING BUREAUS AND OTHER CONTACT CENTERS and issued as a firm fixed price contract. Competition extent: full and open competition with 6 offers received. The procurement used a SMALL BUSINESS SET ASIDE - TOTAL set-aside. Performance is located in WILLIAMSBURG, KY. This award is one of several similar procurements from Department of Homeland Security under NAICS 561422 — related awards are listed below.
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