PANAMERICA COMPUTERS, INC. - SALESFORCE CRM SOFTWARE SUPPORTS USCIS CALL CENTERS WITH REAL-TIME ACCESS TO CUSTOMER INFORMATION. IT IS A MODERN, INTEGRATED, AND CENTRALIZED CRM TOOL THAT PROVIDES A COMMON INTERFACE FOR ALL RELATED CUSTOMER INFORMATION, WHICH CAN BE ACCESSED, UPDA

PIID: 70SBUR26F00000016Solicitation ID: 70SBUR26Q00000008

Signed Date: Jan 30, 2026Effective Date: Jan 30, 2026End Date: Closes in 174 days

Award $

$11.3M

Vendor

PANAMERICA COMPUTERS, INC.

NAICS

541519

Signed Date

Jan 30, 2026

Key Details

Dollars Obligated

$11.3M

Base & All Options

$11.3M

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

U.S. Citizenship and Immigration Services

NAICS Code

541519 - OTHER COMPUTER RELATED SERVICES

Product Service Code

DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE

Extent Competed

FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers

Place of Performance

CAMP SPRINGS, MD, 205880009, CD-MD-05

Description

SALESFORCE CRM SOFTWARE SUPPORTS USCIS CALL CENTERS WITH REAL-TIME ACCESS TO CUSTOMER INFORMATION. IT IS A MODERN, INTEGRATED, AND CENTRALIZED CRM TOOL THAT PROVIDES A COMMON INTERFACE FOR ALL RELATED CUSTOMER INFORMATION, WHICH CAN BE ACCESSED, UPDA

Context & Analysis

On Jan 30, 2026, Department of Homeland Security obligated $11,286,238.8 to PANAMERICA COMPUTERS, INC. for salesforce crm software supports uscis call centers with real-time access to customer information. it is a modern, integrated, and centralized crm tool that provides a common interface for all related…. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition after exclusion of sources with 4 offers received. The procurement used a HUBZONE SET-ASIDE set-aside. Performance is located in CAMP SPRINGS, MD. The contract is scheduled through Nov 29, 2026 — approximately 6 months remaining.