This contract expires in 35 days (Nov 29, 2026).

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FIRM FIXED PRICEHUBZONE SET-ASIDE

PANAMERICA COMPUTERS, INC. - SALESFORCE CRM SOFTWARE SUPPORTS USCIS CALL CENTERS WITH REAL-TIME ACCESS TO CUSTOMER INFORMATION. IT IS A MODERN, INTEGRATED, AND CENTRALIZED CRM TOOL THAT PROVIDES A COMMON INTERFACE FOR ALL RELATED CUSTOMER INFORMATION, WHICH CAN BE ACCESSED, UPDA

PIID: 70SBUR26F00000016Solicitation ID: 70SBUR26Q00000008
Signed Date: Jan 30, 2026Effective Date: Jan 30, 2026End Date: Closes in 35 days
Award $
$11.3M
Vendor
PANAMERICA COMPUTERS, INC.
NAICS
541519
Signed Date
Jan 30, 2026

Key Details

Dollars Obligated
$11.3M
Base & All Options
$11.3M
Awarding Sub-Agency
U.S. Citizenship and Immigration Services
Product Service Code
DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
Extent Competed
FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES
Number of Offers
4
Place of Performance
CAMP SPRINGS, MD, 205880009, CD-MD-05

Description

SALESFORCE CRM SOFTWARE SUPPORTS USCIS CALL CENTERS WITH REAL-TIME ACCESS TO CUSTOMER INFORMATION. IT IS A MODERN, INTEGRATED, AND CENTRALIZED CRM TOOL THAT PROVIDES A COMMON INTERFACE FOR ALL RELATED CUSTOMER INFORMATION, WHICH CAN BE ACCESSED, UPDA

Context & Analysis

On Jan 30, 2026, Department of Homeland Security obligated $11,286,238.8 to PANAMERICA COMPUTERS, INC. for salesforce crm software supports uscis call centers with real-time access to customer information. it is a modern, integrated, and centralized crm tool that provides a common interface for all related…. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition after exclusion of sources with 4 offers received. The procurement used a HUBZONE SET-ASIDE set-aside. Performance is located in CAMP SPRINGS, MD. The contract is scheduled through Nov 29, 2026 — approximately 1 months remaining. This award is one of several similar procurements from Department of Homeland Security under NAICS 541519 — related awards are listed below.

Market context

Recompete outlook
Ends Nov 29, 2026, in 35 days. Recompete signal as of Oct 24, 2026: 57/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition
Competed, with 4 offers. 93% of 708 awards in this market (Department of Homeland Security awards in NAICS 541519 over the last 3 years) were competed; median 3 offers.
Award size
At $11.3M, this award is larger than 19 in 20 of the 2661 priced Department of Homeland Security awards in NAICS 541519 over the last 3 years (median $175K).
Incumbent at this agency
PANAMERICA COMPUTERS, INC. has 304 other awards from Department of Homeland Security, totalling $326.5M, 2020–2026.
Largest vendors in this market

By obligations, Department of Homeland Security awards in NAICS 541519 over the last 3 years.

Computed from USAspending award data on Oct 24, 2026.

Contractor Information

UEI: DPQEDJ6CXZM5
CAGE Code: 301Q5
Location: LURAY, VA
View Full Record on USASpending.gov

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