PATRIOT LLC - PROCUREMENT OF PROGRAM MANAGEMENT, CUSTOMER-FOCUSED TECHNOLOGY SERVICE DESK SUPPORT FOR TIER 1 INTERNAL AND EXTERNAL OPERATIONS, AUTOMATED COMMERCIAL ENVIRONMENT (ACE) ACCOUNT SERVICE DESK (ASD), AND ADVANCED SUPPORT OPERATIONS

PIID: 70B04C20F00001438

Signed Date: Dec 15, 2025Effective Date: Sep 29, 2020End Date: Closes in 4 days

Award $

$43.3M

Vendor

PATRIOT LLC

NAICS

541512

Signed Date

Dec 15, 2025

Key Details

Dollars Obligated

$43.3M

Base & All Options

Awarding Agency

Department of Homeland Security

Awarding Sub-Agency

U.S. Customs and Border Protection

NAICS Code

541512 - COMPUTER SYSTEMS DESIGN SERVICES

Product Service Code

D399 - IT AND TELECOM- OTHER IT AND TELECOMMUNICATIONS

Extent Competed

FULL AND OPEN COMPETITION AFTER EXCLUSION OF SOURCES

Number of Offers

Place of Performance

ALEXANDRIA, VA, 223020006, CD-VA-08

Description

PROCUREMENT OF PROGRAM MANAGEMENT, CUSTOMER-FOCUSED TECHNOLOGY SERVICE DESK SUPPORT FOR TIER 1 INTERNAL AND EXTERNAL OPERATIONS, AUTOMATED COMMERCIAL ENVIRONMENT (ACE) ACCOUNT SERVICE DESK (ASD), AND ADVANCED SUPPORT OPERATIONS

Context & Analysis

On Dec 15, 2025, Department of Homeland Security obligated $43,277,565.25 to PATRIOT LLC for procurement of program management, customer-focused technology service desk support for tier 1 internal and external operations, automated commercial environment (ace) account service desk (asd), and …. The award is classified under NAICS 541512 — COMPUTER SYSTEMS DESIGN SERVICES and issued as a firm fixed price contract. Competition extent: full and open competition after exclusion of sources with 3 offers received. The procurement used a SMALL BUSINESS SET ASIDE - TOTAL set-aside. Performance is located in ALEXANDRIA, VA. The contract is scheduled through Jun 15, 2026 — approximately 1 month remaining.