SENTURE LLC - AWARD OF NEW TASK ORDER FOR CALL CENTER SERVICES SUPPORT UNDER CUSTOMER ENGAGEMENT MANAGEMENT SYSTEM (CEMS)CONTRACT USING THE DIGITAL CUSTOMER CARE (DCC) PLATFORM
Key Details
Description
AWARD OF NEW TASK ORDER FOR CALL CENTER SERVICES SUPPORT UNDER CUSTOMER ENGAGEMENT MANAGEMENT SYSTEM (CEMS)CONTRACT USING THE DIGITAL CUSTOMER CARE (DCC) PLATFORM
Context & Analysis
Department of Education obligated $23,387,617.42 to SENTURE LLC for award of new task order for call center services support under customer engagement management system (cems)contract using the digital customer care (dcc) platform. This award is one of several similar procurements from Department of Education — related awards are listed below.
Contractor Information
Similar Awards
IGF::CL::IGF - TIVOD SUPPORTS THE ORIGINATION, DISBURSEMENT, AND REPORTING OF TITLE IV FEDERAL STUDENT AID PROGRAMS, INCLUDING - BUT NOT LIMITED TO - DIRECT LOANS, PELL GRANTS, AND THE TEACHER EDUCATION ASSISTANCE FOR COLLEGE AND HIGHER EDUCATION GRANTS. THE TITLE IV SOLUTION SHALL ALSO PROVIDE ONGOING SUPPORT FOR THE DISCONTINUED TITLE IV FEDERAL STUDENT AID PROGRAMS, INCLUDING - BUT NOT LIMITED TO - ACADEMIC COMPETITIVENESS GRANTS AND NATIONAL SCIENCE AND MATHEMATICS ACCESS TO RETAIN TALENT GRANTS.
ACCENTURE FEDERAL SERVICES LLC
$1.5B
THIS TASK ORDER IS FOR AN ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE PLATFORMS AND SERVICES SOLUTION (ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE SOLUTION, AKA EWDCCPS, AKA DCC) THAT WILL ENABLE AN FSA-BRANDED OMNI-CHANNEL ENGAGEMENT APPROACH LED BY A MOBILE-FIRST, MOBILE-COMPLETE, AND MOBILE-CONTINUOUS DIGITAL PLATFORM SUPPORTING THE COMPLETE LIFECYCLE OF STUDENT FINANCING.
ACCENTURE FEDERAL SERVICES LLC
$933.9M
THIS TASK ORDER IS FOR AN ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE PLATFORMS AND SERVICES SOLUTION (ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE SOLUTION, AKA EWDCCPS, AKA DCC) THAT WILL ENABLE AN FSA-BRANDED OMNI-CHANNEL ENGAGEMENT APPROACH LED BY A MOBILE-FIRST, MOBILE-COMPLETE, AND MOBILE-CONTINUOUS DIGITAL PLATFORM SUPPORTING THE COMPLETE LIFECYCLE OF STUDENT FINANCING.
ACCENTURE FEDERAL SERVICES LLC
$840.6M
THIS TASK ORDER IS FOR AN ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE PLATFORMS AND SERVICES SOLUTION (ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE SOLUTION, AKA EWDCCPS, AKA DCC) THAT WILL ENABLE AN FSA-BRANDED OMNI-CHANNEL ENGAGEMENT APPROACH LED BY A MOBILE-FIRST, MOBILE-COMPLETE, AND MOBILE-CONTINUOUS DIGITAL PLATFORM SUPPORTING THE COMPLETE LIFECYCLE OF STUDENT FINANCING.
ACCENTURE FEDERAL SERVICES LLC
$840.6M
THIS TASK ORDER IS FOR AN ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE PLATFORMS AND SERVICES SOLUTION (ENTERPRISE-WIDE DIGITAL AND CUSTOMER CARE SOLUTION, AKA EWDCCPS, AKA DCC) THAT WILL ENABLE AN FSA-BRANDED OMNI-CHANNEL ENGAGEMENT APPROACH LED BY A MOBILE-FIRST, MOBILE-COMPLETE, AND MOBILE-CONTINUOUS DIGITAL PLATFORM SUPPORTING THE COMPLETE LIFECYCLE OF STUDENT FINANCING.
ACCENTURE FEDERAL SERVICES LLC
$837.8M
Stay Updated
Get notified about new opportunities matching your interests.