This contract expires in 252 days (Jul 3, 2027).
SERCO INC - THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Key Details
Description
THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
Context & Analysis
On Jun 14, 2024, Pension Benefit Guaranty Corporation obligated $136,460,457.44 to SERCO INC for this to is to improve customer service scores reported by a 3rd-party vendor who completes a quarterly participant caller survey. psd seeks to improve cx by reducing the number of contacts & paper fo…. The award is classified under NAICS 541330 — ENGINEERING SERVICES. Performance is located in HERNDON, VA. The contract is scheduled through Jul 3, 2027 — approximately 8 months remaining. This award is one of several similar procurements from Pension Benefit Guaranty Corporation under NAICS 541330 — related awards are listed below.
Market context
- Recompete outlook
- Ends Jul 3, 2027, in 8 months. Recompete signal as of Oct 22, 2026: 32/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Computed from USAspending award data on Oct 22, 2026.
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