This contract expires in 235 days (Feb 28, 2027).

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DELIVERY ORDER

USA INFOTECH, LLC - THE PURPOSE OF THIS TASK ORDER IS TO AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN ITS MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. INDEPENDENTLY, AND NOT AS AN AGENT OF THE GOVERNMENT, THE CONTRACTOR SHALL FURNI

PIID: 75FCMC26F0054
Effective Date: May 1, 2026End Date: Closes in 235 days
Award $
$1.5M
Vendor
USA INFOTECH, LLC

Key Details

Dollars Obligated
$1.5M
Awarding Sub-Agency
Centers for Medicare and Medicaid Services
Contract Vehicle
GSA MAS
Parent IDIQ (PIID)
47QTCA22D006N
Place of Performance
MD

Description

THE PURPOSE OF THIS TASK ORDER IS TO AUDIT THE QUALITY OF CUSTOMER SERVICE REPRESENTATIVE (CSR) INTERACTIONS IN ITS MULTICHANNEL MEDICARE AND MARKETPLACE CONTACT CENTER. INDEPENDENTLY, AND NOT AS AN AGENT OF THE GOVERNMENT, THE CONTRACTOR SHALL FURNI

Context & Analysis

Department of Health and Human Services obligated $1,491,232.92 to USA INFOTECH, LLC for the purpose of this task order is to audit the quality of customer service representative (csr) interactions in its multichannel medicare and marketplace contact center. independently, and not as an a…. Performance is located in MD. The contract is scheduled through Feb 28, 2027 — approximately 8 months remaining. This award is one of several similar procurements from Department of Health and Human Services — related awards are listed below.

Contractor Information

Contractor: USA INFOTECH, LLC
UEI: Z8KHFKXFCMZ1
View Full Record on USASpending.gov

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