Service description
The Tyler Federal Product Suite (formerly MicroPact Product Suite), which includes icomplaints® and entellitrak®, is delivered via a Software as a Service (SaaS) and a Platform as a Service (PaaS) model to U.S. federal, state, and local government customers. Icomplaints is the leading standard for federal EEO case management and is used by most major federal agencies. Entellitrak, which takes a Data-First™ approach to dynamic case management and Business Process Management (BPM), is available with fully integrated Document Management, Natural Language Analytics, and Mobile Modules. Whether based on-premises or in the cloud, entellitrak can be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low. Tyler Federal is unique as a developer of commercial off-the-shelf (COTS) case management and BPM software in that 97 percent of all federal agencies with more than 500 employees currently use one or more solution from the Tyler Federal Product Suite.
Agency authorizations
Administration for Children & FamiliesBureau of Indian AffairsCenters for Medicare & Medicaid ServicesCommodity Futures Trading CommissionConsumer Financial Protection BureauCustoms and Border ProtectionDefense Nuclear Facilities Safety BoardDepartment of AgricultureDepartment of CommerceDepartment of EducationDepartment of Health and Human ServicesDepartment of StateDepartment of the InteriorDepartment of the TreasuryEnvironmental Protection AgencyExport-Import Bank of the United StatesFederal Deposit Insurance CorporationFederal Energy Regulatory CommissionFederal Housing Finance AgencyGeneral Services AdministrationImmigration and Customs EnforcementInterior Business CenterJustice Management DivisionNational Credit Union AdministrationNational Science FoundationNuclear Regulatory CommissionOffice of Environmental Justice and External Civil RightsOffice of Personnel ManagementPeace CorpsPension Benefit Guaranty CorporationSmall Business AdministrationSocial Security AdministrationTennessee Valley AuthorityTreasury Inspector General for Tax AdministrationUS Fish and Wildlife ServiceUnited States Agency for Global MediaUnited States Agency for International DevelopmentUnited States Patent and Trademark OfficeUnited States Securities and Exchange Commission