Status
FedRAMP Authorized
Impact Level
LI-SaaS
Authorized Agencies
176
Service Type
SaaS
Authorization date
May 14, 2020
Annual assessment
June 10, 2001
Agency reuse
176
Service description
Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive. Zendesk strives to bring businesses and customers closer together by enabling companies to provide great support and mature with self-service and proactive engagement. It is designed to be easy to use, customize, and scale.
Service model
- SaaS
Deployment
Public Cloud
Agency authorizations
Department of the InteriorFederal Communications CommissionFederal Reserve SystemGeneral Services AdministrationUnited States Geological Survey
Independent assessor (3PAO)
Schellman Compliance, LLC