Artificial Intelligence Support Services

Requirement

The Software Engineers will be providing dedicated infrastructure and software engineering services to ensure FEMA’s growing portfolio of Artificial Intelligence solutions are securely, efficiently, and seamlessly deployed, integrated, and operated across enterprise cloud and technology platforms. Software Engineers will be responsible for system design, full stack software development, implementation, and maintenance of systems and processes that deliver Artificial Intelligence solutions to FEMA. The job typically involves collaborating with various departments to identify and address customer pain points, optimize customer journeys, and create a seamless experience across all touchpoints. This includes translating specific FEMA program needs (e.g., standardized hazard mitigation reviews, automated survivor document translation, AI?enabled spend plan analysis, fraud detection, and predictive workload forecasting) into robust, production?ready AI applications. Beyond system design and implementation, the Contractor will provide comprehensive support to the FEMA AI Support Services effort, including development, onboarding, and project management services. The Contractor will assist in establishing technical standards, onboarding processes, CI/CD pipelines, security boundaries, data management protocols, and program documentation. Support will extend across the full range of FEMA AI initiatives from pilot through deployment, as reflected in the FEMA AI Use Case Executive Summary and Use Case Inventory (Appendix A), regardless of the underlying cloud or SaaS platform.