Deaf and Hard of Hearing Task Order

Requirement

ICE requires contractor-provided sign language services to support effective communication with deaf and hard-of-hearing individuals encountered in ICE programs, activities, and detention operations nationwide. The contractor shall provide in-person sign language interpretation, Video Remote Interpretation, Video Relay Service, and Certified Deaf Interpretation on a 24/7/365 basis, including routine, surge, and emergency support at ICE detention facilities and other locations across the United States and its territories. The requirement includes the ability to provide American Sign Language and foreign sign language services, including but not limited to Guatemalan, Salvadoran, Honduran, Nicaraguan, Puerto Rican, Spanish, and Russian Sign Language, to address ICE’s diverse detained population and ensure accurate, timely, and complete communication. Services must be delivered by qualified and certified interpreters and supported by appropriate staffing, quality control, reporting, program management, technology, security, and rapid deployment capabilities.