DHSTIER application and database operation, maintenance and enhancements support.

Requirement

The contractor is responsible for the comprehensive operations and maintenance of the DHSTIER application and database. This includes developing a project management plan that addresses scope, constraints, assumptions, risk and release management, staffing, compliance with all applicable DHS and Federal requirements, and technology currency. The contractor must coordinate and deliver scheduled software releases each fiscal year to meet new government-wide reporting requirements, implement new reports, apply bug fixes, and provide enhancements as needed. They are required to support the development and execution of test plans for each release, ensuring that all aspects such as change identification, roles and responsibilities, scheduling, assumptions, risks, constraints, test approach, procedures, and results are thoroughly documented and executed.