Enterprise Automation and Unified Task Orchestration (eAUTO)

Requirement

***8/3/26 - updated Estimated Award Date. ***4/9/26 - Solicitation has been released, in accordance with regulations at RFO Part 8.4. ***3/20/26 - corrected contract vehicle to reflect the use of the GSA MAS*** ***2/3/26 - updated Primary POC to Ricardo Rocha.*** 11/12/2026: Clarified Description that this is not a recompete, but to follow on to services under EIOSS and updated Estimated End of Performance Period. 10/21/2026: Extended all dates, selected Contract Type and Type of Award. 9/9/2025: Extended Solicitation Estimated Release Date. 7/23/2025: Updated Contracting Officer and Solicitation Estimated Release Date. 4/10/2025: Revisions to Requirement Description, Requirements Title, Solicitation Release date Follow on to Enterprise Infrastructure Operations and Support Services (EIOSS) eAUTO provides comprehensive end-to-end IT enterprise operations support services.  This encompasses enterprise infrastructure, which contributes to IT services and applications development, deployment, operations and sustainment, and the overall success of USCIS business functions and operations.  The support services will include infrastructure, cloud, unified communications, and platform operations and sustainment.  Also included are change & configuration management and project management services. USCIS is moving away from traditional, manually driven actions, key aspects and prioritization of the service are hyper-automation and orchestration, which are the next steps in moving us to AIOps (Artificial Intelligence for IT Operations).