Office of the Principal Legal Advisor (OPLA) Case Management System (OCMS)

Requirement

Contractor support encompassing project management, operations and maintenance, and ongoing enhancements for the OPLA Case Management System (OCMS) and related platforms. The Contractor shall ensure quality delivery, coordinate resources, and maintain compliance with federal regulations and contractual obligations. Ongoing operations and maintenance support for OCMS include system administration, integration, and enhancements to core functionalities. Configuration support will leverage Agile methodologies to address evolving business requirements, integrate with ICE and partner agency systems, and ensure robust information management across cloud, hybrid, and on-premises environments. The Contractor shall also maintain and enhance existing OCMS features, provide Tier II and III technical support, deliver UI/UX unification, and ensure timely server upgrades and SharePoint administration. All work shall prioritize user experience, security, and operational continuity, with a strong focus on collaboration, training, and knowledge sharing to maximize system value and ensure mission success for ICE OPLA and its stakeholders.