Federal Help Desk Specialist Hourly Rates
Tier 1–3 end-user and IT support.
Across 1,168 GSA-awarded help desk specialist labor rates, the government pays a median of $63/hour, typically ranging from $51 to $87.
Minimum
$23
25th pct
$51
Median
$63
75th pct
$87
Maximum
$224
$2325th–75th percentile$224
By education level
| Education | Rates | Median | Range |
|---|---|---|---|
| Masters | 13 | $120 | $53–$183 |
| None | 8 | $76 | $50–$89 |
| Bachelors | 507 | $73 | $28–$184 |
| Associates | 304 | $62 | $28–$224 |
| Other Tech School or Certification | 9 | $61 | $44–$76 |
| High School | 313 | $58 | $23–$150 |
| High School Equivalent | 14 | $50 | $34–$75 |
Vendors with the most awarded help desk specialist rates
| Vendor | Rates | Median |
|---|---|---|
| LEIDOS, INC. | 20 | $87 |
| TISTA SCIENCE AND TECHNOLOGY CORPORATION | 18 | $57 |
| MANTECH ADVANCED SYSTEMS INTERNATIONAL, INC. | 15 | $89 |
| EMAGINE IT INC | 14 | $39 |
| MAXIMUS FEDERAL SERVICES, INC. | 12 | $46 |
| SYNERGIST JV LLC | 10 | $45 |
| INTELLIBRIDGE, LLC | 9 | $53 |
| SAITECH INC | 9 | $58 |
| CGI FEDERAL INC. | 9 | $60 |
| PRECISEPOINT JV LLC | 9 | $60 |
Source: GSA CALC+ awarded ceiling rates (buy.gsa.gov), matched on labor-category titles containing “help desk”. These are contract ceiling rates on Multiple Award Schedule vehicles — the not-to-exceed rate a vendor may bill, not necessarily the invoiced rate. Use as a fair-and-reasonable benchmark, not a quote.