CASCADES TECHNOLOGIES, INC.

THE SCOPE OF THIS IS TO PROVIDE SPECIFIC PERSONNEL WHO ARE BILINGUAL (ENGLISH AND SPANISH) AND CAN PROVIDE DIRECT WEB SUPPORT SERVICES TO WEBSITES (USA.GOV, USA.GOV/ES , VOTE.GOV, SEARCH.GOV) AND OTHER DELIVERY CHANNELS, SUCH AS THE PX CONTACT CENTER, MANAGED WITHIN THE PX PORTFOLIO. THESE SERVICES FEED MULTI-CHANNEL PLATFORMS PROVIDING ACCESS TO U.S. GOVERNMENT INFORMATION SERVICES VIA THE INTERNET, TELEPHONE AND CHAT, MEDIA SYNDICATION, AND SOCIAL NETWORKING SITES SUCH AS TWITTER, FACEBOOK, AND INSTAGRAM. THE SUBCONTRACTOR SHALL PROVIDE SUPPORT FOR THE OVERALL STRATEGY THAT MAXIMIZES THE IMPACT OF PX’S CHANNELS IN ENHANCING FEDERAL SERVICES TO CITIZENS. SECTION 1.3 DESCRIBES THE USAGOV BILINGUAL PLATFORM, AND SECTION 1.4 PROVIDES A SUMMARY OF THE TECHNICAL ENVIRONMENT. SPECIFIC TECHNICAL REQUIREMENTS FOR POSITIONS ARE IDENTIFIED IN THE MANDATORY CLINS PWS SECTIONS 2.1 THROUGH 2.11 AND OPTIONAL CLINS SECTIONS 2.12 THROUGH.2.26.