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DELOITTE CONSULTING LLP - CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT

PIID: 9531CB21F0038Solicitation ID: 9531CB21Q0002
Signed Date: May 5, 2021Effective Date: May 30, 2021End Date: Closed on Sep 28, 2026
Award $
$17.9M
Vendor
DELOITTE CONSULTING LLP
NAICS
541512
Signed Date
May 5, 2021

Key Details

Dollars Obligated
$17.9M
Awarding Sub-Agency
Consumer Financial Protection Bureau
Contract Vehicle
GSA MAS (legacy IT 70)
Parent IDIQ (PIID)
GS35F0617Y
Product Service Code
DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
Extent Competed
FULL AND OPEN COMPETITION
Number of Offers
12
Place of Performance
WASHINGTON, DC

Description

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) OPERATIONS, MAINTENANCE AND DEVELOPMENT SUPPORT

Context & Analysis

On May 5, 2021, Consumer Financial Protection Bureau obligated $17,932,895.9 to DELOITTE CONSULTING LLP for customer relationship management (crm) operations, maintenance and development support. The award is classified under NAICS 541512 — COMPUTER SYSTEMS DESIGN SERVICES and issued as a j contract. Competition extent: full and open competition with 12 offers received. Performance is located in WASHINGTON, DC. This award is one of several similar procurements from Consumer Financial Protection Bureau under NAICS 541512 — related awards are listed below.

Market context

Recompete outlook
Ended Sep 28, 2026 (27 days ago). Recompete signal as of Oct 20, 2026: 49/100, combining time to the end date, the incumbent's history with this agency, whether the award was competed, and its size.
Competition
Competed, with 12 offers. 96% of 24 awards in this market (Consumer Financial Protection Bureau awards in NAICS 541512 over the last 3 years) were competed; median 1 offers.
Award size
At $17.9M, this award is larger than 19 in 20 of the 22 priced Consumer Financial Protection Bureau awards in NAICS 541512 over the last 3 years (median $952K).
Incumbent at this agency
DELOITTE CONSULTING LLP has 17 other awards from Consumer Financial Protection Bureau, totalling $42.2M, in 2025.
Largest vendors in this market

By obligations, Consumer Financial Protection Bureau awards in NAICS 541512 over the last 3 years.

Computed from USAspending award data on Oct 20, 2026.

Contractor Information

UEI: CKV2L9GZKJK3
Location: ARLINGTON, VA
View Full Record on USASpending.gov

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