MAGELLAN SOLUTIONS USA INC. - OCC OMBUDSMAN CALL CENTER

PIID: 2031JW22C00006

Signed Date: Feb 10, 2026Effective Date: Mar 28, 2022End Date: Closes in 294 days

Award $

$2.7M

Vendor

MAGELLAN SOLUTIONS USA INC.

NAICS

561421

Signed Date

Feb 10, 2026

Key Details

Dollars Obligated

$2.7M

Base & All Options

$-14,190.3

Awarding Agency

Department of the Treasury

Awarding Sub-Agency

Office of the Comptroller of the Currency

NAICS Code

561421 - TELEPHONE ANSWERING SERVICES

Product Service Code

R426 - SUPPORT- PROFESSIONAL: COMMUNICATIONS

Extent Competed

NOT COMPETED UNDER SAP

Number of Offers

Place of Performance

PALM COAST, FL, 321640001, CD-FL-06

Description

OCC OMBUDSMAN CALL CENTER

Context & Analysis

On Feb 10, 2026, Department of the Treasury obligated $2,651,468.71 to MAGELLAN SOLUTIONS USA INC. for occ ombudsman call center. The award is classified under NAICS 561421 — TELEPHONE ANSWERING SERVICES and issued as a firm fixed price contract. Competition extent: not competed under sap with 1 offer received. The procurement used a SDVOSB SOLE SOURCE set-aside. Performance is located in PALM COAST, FL. The contract is scheduled through Mar 31, 2027 — approximately 10 months remaining. This award is one of several similar procurements from Department of the Treasury under NAICS 561421 — related awards are listed below.