FIRM FIXED PRICE

PIONEER CUSTOMER EXPERIENCE, LLC - THE PPI REQUIRES CONTRACT WORK TO ASSIST WITH SURVEY NON-RESPONSE FOLLOW-UP AND CUSTOMER SERVICE ACTIVITIES WITH SURVEY RESPONDENTS. THE CONTRACTOR FIRM MUST HAVE MORE THAN TWO YEARS OF EXPERIENCE MANAGING SIMILAR CONTRACTS IN THE PAST. THE C

PIID: 1605C524F00028Solicitation ID: 1605C5-24-Q-00037

Signed Date: Nov 20, 2025Effective Date: Sep 27, 2024End Date: Closed on Feb 13, 2025

Award $

$51K

Vendor

PIONEER CUSTOMER EXPERIENCE, LLC

NAICS

522310

Signed Date

Nov 20, 2025

Key Details

Dollars Obligated

$50,597.46

Base & All Options

$-85,044.31

Awarding Agency

Department of Labor

Awarding Sub-Agency

Office of the Assistant Secretary for Administration and Management

NAICS Code

522310 - MORTGAGE AND NONMORTGAGE LOAN BROKERS

Product Service Code

R702 - SUPPORT- MANAGEMENT: DATA COLLECTION

Extent Competed

FULL AND OPEN COMPETITION

Number of Offers

Place of Performance

WASHINGTON, DC, 202120001, CD-DC-98

Description

THE PPI REQUIRES CONTRACT WORK TO ASSIST WITH SURVEY NON-RESPONSE FOLLOW-UP AND CUSTOMER SERVICE ACTIVITIES WITH SURVEY RESPONDENTS. THE CONTRACTOR FIRM MUST HAVE MORE THAN TWO YEARS OF EXPERIENCE MANAGING SIMILAR CONTRACTS IN THE PAST. THE C

Context & Analysis

On Nov 20, 2025, Department of Labor obligated $50,597.46 to PIONEER CUSTOMER EXPERIENCE, LLC for the ppi requires contract work to assist with survey non-response follow-up and customer service activities with survey respondents. the contractor firm must have more than two years of experience ma…. The award is classified under NAICS 522310 — MORTGAGE AND NONMORTGAGE LOAN BROKERS and issued as a firm fixed price contract. Competition extent: full and open competition with 15 offers received. Performance is located in WASHINGTON, DC. This award is one of several similar procurements from Department of Labor under NAICS 522310 — related awards are listed below.