This contract expires in 379 days (Sep 26, 2027).
SOFTWARE INFORMATION RESOURCE CORP. - PEGA SOFTWARE FOR ITS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM TO CAPTURE SURVEY RESPONDENT INTERACTIONS SUCH AS CALLS INTO OUR SURVEY HELP DESKS, INTERACTIONS FROM OUR COMPUTER ASSISTED TELEPHONE INTERVIEWS (CATI). IT PACT 26-292 DBIT: 125
Key Details
Description
PEGA SOFTWARE FOR ITS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM TO CAPTURE SURVEY RESPONDENT INTERACTIONS SUCH AS CALLS INTO OUR SURVEY HELP DESKS, INTERACTIONS FROM OUR COMPUTER ASSISTED TELEPHONE INTERVIEWS (CATI). IT PACT 26-292 DBIT: 125
Context & Analysis
On Sep 4, 2026, Department of Commerce obligated $967,363.38 to SOFTWARE INFORMATION RESOURCE CORP. for pega software for its customer relationship management (crm) system to capture survey respondent interactions such as calls into our survey help desks, interactions from our computer assisted telephon…. The award is classified under NAICS 541519 — OTHER COMPUTER RELATED SERVICES. Competition extent: full and open competition after exclusion of sources with 4 offers received. Performance is located in SUITLAND, MD. The contract is scheduled through Sep 26, 2027 — approximately 13 months remaining. This award is one of several similar procurements from Department of Commerce under NAICS 541519 — related awards are listed below.
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