USCIS8(a)$2M to $5M

Telecommunications and IT Support Services

Forecast ID: F2026074141

Forecast details

Agency
DHS
Component
USCIS
Estimated value
$2M to $5M
Set-aside
8(a)
Contract type
Firm Fixed Price
Vehicle
GSA Schedule
Competition
Follow-on to Existing Contract
Anticipated award
Q1 2027
Estimated solicitation release
September 15, 2026
Requirements contact
(802) 449-7741

Requirement

USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.

This is a planning forecast, not a solicitation. Dates, values, and set-asides are agency estimates and can change before the official RFP is posted on SAM.gov.

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