Telecommunications and IT Support Services
Forecast details
Requirement
USCIS requires that maintenance, upgrade, administration, enhancements and various Telecommunications and Information Technologies services be provided to support External Affairs (EXA) initiatives. The USCIS Contact Center Solutions Branch (CCSB) is seeking the services of a qualified contractor to provide technical and analytical services directly related to the operational programs of USCIS. Expertise is needed in the areas of IVR Systems, statistical data support, and other support services. The requirement includes a need for a broad range of expertise and services for continued business improvement practices, testing, and documentation support at USCIS. Additionally, there is a need for coordination and work with other contractors and vendors that support the mission of USCIS.
About this market
Department of Homeland Security awards in NAICS 541511 over the last 3 years.
- Typical award size
- The median award was $2.3M; the middle half ran from $250K to $6.6M (340 priced awards).
- Competition
- 75% of 313 awards were competed; median 2 offers.
- Largest vendors
- GENERAL DYNAMICS CORP — 32 awards, $549.1M
- DEV TECHNOLOGY GROUP INC — 14 awards, $422.6M
- INTERNATIONAL BUSINESS MACHINES CORPORATION — 9 awards, $422.3M
- METROIBR JV LLC — 1 award, $76.7M
- APPDDICTIONSTUDIO LIMITED LIABILITY CO — 8 awards, $66.5M
- Largest recent awards
- $168.8M to DEV TECHNOLOGY GROUP INC, signed Feb 3, 2025
- $167.0M to GENERAL DYNAMICS INFORMATION TECHNOLOGY, INC., signed Dec 31, 2025
- $157.8M to INTERNATIONAL BUSINESS MACHINES CORPORATION, signed May 16, 2024
- $116.4M to DEV TECHNOLOGY GROUP INC, signed Jan 8, 2026
- $92.6M to INTERNATIONAL BUSINESS MACHINES CORPORATION, signed Dec 31, 2025
- Recompete pipeline
- 146 contracts of $100K or more in this market end between 90 days and 18 months from now.
Computed from USAspending award data on Oct 25, 2026.