NAICS 561421 — TELEPHONE ANSWERING SERVICES
Federal contract awards classified under NAICS code 561421 (TELEPHONE ANSWERING SERVICES) cover 108 unique federal contracts (120 total action records) from USASpending.gov. The top contractors, awarding agencies, and geographic concentration below are aggregated from the highest-value awards in this market — the right view for sizing competition and identifying incumbents.
Top Contractors in NAICS 561421
Largest recipients of federal contract dollars in this NAICS code (ranked by total obligated value). These are the incumbent competitors to know if you sell into this market.
| Contractor | Awards | Total Obligated |
|---|---|---|
| NATIONAL TELECOMMUTING INSTITUTE, INC. | 1 | $32.2M |
| MAGELLAN SOLUTIONS USA INC. | 6 | $11.9M |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | 3 | $11.1M |
| INNOVATION AT WORK INC | 5 | $9.0M |
| LIGHTHOUSE FOR THE BLIND OF HOUSTON | 1 | $4.8M |
| EVERAS COMMUNITY SERVICES, INC. | 1 | $4.3M |
| EMPLOYMENT SOURCE INC | 2 | $3.4M |
| ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | 2 | $3.1M |
| AURORA OF CENTRAL NEW YORK, INC. | 1 | $2.6M |
| GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. | 2 | $1.3M |
Top Awarding Agencies
Federal agencies that obligate the most spending in NAICS 561421. Click any agency to see its full contract portfolio, top contractors, and sub-agencies.
| Agency | Awards | Total Obligated |
|---|---|---|
| Department of Veterans Affairs | 29 | $44.0M |
| Department of the Treasury | 2 | $34.9M |
| Department of Transportation | 1 | $9.4M |
| Department of State | 29 | $1.3M |
| Department of Defense | 3 | $455,396.46 |
| Department of Health and Human Services | 6 | $311,693.64 |
| Department of Agriculture | 7 | $145,230.11 |
| Department of Justice | 22 | $130,263.98 |
| Department of the Interior | 6 | $92,474.35 |
| Department of Commerce | 2 | $89,640 |
Geographic Concentration
States where NAICS 561421 contract work is performed, ranked by total obligated value. Useful for sizing the local market and identifying state-level competitors.
| State | Awards | Total Obligated |
|---|---|---|
| MA | 3 | $32.5M |
| NY | 7 | $11.8M |
| CA | 2 | $9.9M |
| DC | 2 | $9.4M |
| LA | 3 | $5.2M |
| NJ | 2 | $4.3M |
| AL | 1 | $3.0M |
| FL | 4 | $2.7M |
| NC | 2 | $2.7M |
| KY | 3 | $2.5M |
Most Recent Awards
JORDAN MOBILE TELEPHONE SERVICES
POST AMMAN - MOBILE TELEPHONE SERVICES / MARCH 2026
MAP COMMUNICATIONS HOLDINGS, INC.
AFTER HOURS TELEPHONE ANSWERING SERVICE
CITY OF PRINEVILLE
AFTER HOURS SUPPORT FOR COIDC
METROPOLITAN COMMUNICATION SERVICES, INC.
CALL SERVICE FOR GULF OF MEXICO INDIVIDUAL FISHING QUOTE (IFQ) PROGRAMS AND REEF FISH LANDING NOTIFICATIONS BASE AND 4 OPTION PERIODS
METROPOLITAN COMMUNICATION SERVICES, INC.
CALL SERVICE FOR GULF OF MEXICO INDIVIDUAL FISHING QUOTE (IFQ) PROGRAMS AND REEF FISH LANDING NOTIFICATIONS BASE AND 4 OPTION PERIODS
All Unique Contracts in NAICS 561421
Showing 108 unique contracts (one entry per PIID, deduped from modifications) sorted by total dollars obligated.
PHYSICIANS EXCHANGE OF HONOLULU, INC.
AFTER HOURS EMERGENCY ANSWERING SERVICES
MISCELLANEOUS FOREIGN AWARDEES
SERVICE E1: TIGO SUBSCRIPTIONS NOV 20,24 TO NOV 19,25 - DT
MISCELLANEOUS FOREIGN AWARDEES
AMMAN/DTO/RESIDENTIAL LAND LINES FY26
SWISHER COMM INC.
TITLE: CONSOLIDATED ANSWERING SERVICE REQUESTOR: PAUL PRZYBYLO POP DATES: 10/01/2025 TO 09/30/2026
COUNTY OF GRAND
GRAND CO RADIO DISPATCH
ENLIVENHEALTH, INC.
INTERACTIVE VOICE RESPONSE
EMERGENCY COMMUNICATIONS OF SOUTHERN
SERVICE ESCO DISPATCH FY 25
CITY OF WALLA WALLA
CITY OF WALLA WALLA EMERGENCY 911 RESPONSE SERVICE
GRANT COUNTY EMERGENCY COMMUNICATIONS AGENCY
DISPATCH SERVICES FOR FS LEI EMPLOYEES
PHYSICIANS & SURGEONS EXCHANGE INC
D31 FY2023-FY2027 ANSWERING SERVICE-WICHITA
AT&T ENTERPRISES, LLC
CELL PHONE UTILITY SERVICE - FCI CUMBERLAND. FY 25 52.232-18 AVAILABILITY OF FUNDS
VERIZON MARYLAND LLC
TELEPHONE SERVICE INSTITUTION VERIZON FY25 52.232-18 AVAILABILITY OF FUNDS
ANSWER KANSAS CITY LTD
AFTER HOURS ANSWERING SERVICE
ANSWER KANSAS CITY LTD
TITLE: EDAC FY25 ANSWER KC CRRO DMRO 10.1.25-9.30.26 REQUESTOR: JENNIFER L NESMITH POP DATES: 10/01/2025 TO 09/30/2026 FUND TO DATE: 09/30/2025
MAP COMMUNICATIONS HOLDINGS, INC.
AFTER HOURS TELEPHONE ANSWERING SERVICE
HAWAIIAN TELCOM, INC.
LOCAL TELEPHONE SERVICE ISDN PRI SERVICES ACCOUNT# 104719989000010 PERIOD OF PERFORMANCE OCTOBER 1ST, 2024, TO SEPTEMBER 30, 2025. TO INCLUDE ALL OF FY25
HAWAIIAN TELCOM, INC.
DEDICATED INTERNET SERVICE 3 MBPS DATA (TABLET) VIDEO RELAY SYSTEM ACCOUNT 200000000828069 PERIOD OF PERFORMANCE OCTOBER 1ST, 2024, TO SEPTEMBER 30, 2025. TO INCLUDE ALL OF FY25
ANSWER KANSAS CITY LTD
TELEPHONE ANSWERING SERVICES
SWISHER COMM INC.
TITLE: SWISHER COMMUNICATIONS REQUESTOR: PAUL PRZYBYLO POP DATES: 10/01/2024 TO 09/30/2025 DELIVERY DATE: 09/30/2025
ANSWER KANSAS CITY LTD
TELEPHONE ANSWERING SERVICES
AT&T ENTERPRISES, LLC
AT&T CELL PHONE FY26 FUNDED TO CR LEVEL JAN. 30 52.232-18 AVAILABILITY OF FUNDS
KING COMMUNICATIONS INC
TITLE: GRDO KING ANSWERING SERVICE REQUESTOR: RYAN D MCCORMICK POP DATES: 10/01/2024 TO 09/30/2025
VERIZON MARYLAND LLC
VERIZON INSTITUTIONAL PHONE SERVICE FY26 FUNDED TO CR LEVEL, JAN 30 52.232-18 AVAILABILITY OF FUNDS
KING COMMUNICATIONS INC
TITLE: KING COMMUNICATIONS - FLINT RO REQUESTOR: MICHAEL R BROUILLARD POP DATES: 03/01/2025 TO 02/28/2026
AT&T ENTERPRISES, LLC
LANDLINE UTILITY SERVICE - FCI CUMBERLAND. FY 25 52.232-18 AVAILABILITY OF FUNDS