NAICS 561421 — TELEPHONE ANSWERING SERVICES
Federal contract awards classified under NAICS code 561421 (TELEPHONE ANSWERING SERVICES) cover 108 unique federal contracts (120 total action records) from USASpending.gov. The top contractors, awarding agencies, and geographic concentration below are aggregated from the highest-value awards in this market — the right view for sizing competition and identifying incumbents.
Top Contractors in NAICS 561421
Largest recipients of federal contract dollars in this NAICS code (ranked by total obligated value). These are the incumbent competitors to know if you sell into this market.
| Contractor | Awards | Total Obligated |
|---|---|---|
| NATIONAL TELECOMMUTING INSTITUTE, INC. | 1 | $32.2M |
| MAGELLAN SOLUTIONS USA INC. | 6 | $11.9M |
| CENTRAL ASSOCIATION FOR THE BLIND, INC. | 3 | $11.1M |
| INNOVATION AT WORK INC | 5 | $9.0M |
| LIGHTHOUSE FOR THE BLIND OF HOUSTON | 1 | $4.8M |
| EVERAS COMMUNITY SERVICES, INC. | 1 | $4.3M |
| EMPLOYMENT SOURCE INC | 2 | $3.4M |
| ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC | 2 | $3.1M |
| AURORA OF CENTRAL NEW YORK, INC. | 1 | $2.6M |
| GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. | 2 | $1.3M |
Top Awarding Agencies
Federal agencies that obligate the most spending in NAICS 561421. Click any agency to see its full contract portfolio, top contractors, and sub-agencies.
| Agency | Awards | Total Obligated |
|---|---|---|
| Department of Veterans Affairs | 29 | $44.0M |
| Department of the Treasury | 2 | $34.9M |
| Department of Transportation | 1 | $9.4M |
| Department of State | 29 | $1.3M |
| Department of Defense | 3 | $455,396.46 |
| Department of Health and Human Services | 6 | $311,693.64 |
| Department of Agriculture | 7 | $145,230.11 |
| Department of Justice | 22 | $130,263.98 |
| Department of the Interior | 6 | $92,474.35 |
| Department of Commerce | 2 | $89,640 |
Geographic Concentration
States where NAICS 561421 contract work is performed, ranked by total obligated value. Useful for sizing the local market and identifying state-level competitors.
| State | Awards | Total Obligated |
|---|---|---|
| MA | 3 | $32.5M |
| NY | 7 | $11.8M |
| CA | 2 | $9.9M |
| DC | 2 | $9.4M |
| LA | 3 | $5.2M |
| NJ | 2 | $4.3M |
| AL | 1 | $3.0M |
| FL | 4 | $2.7M |
| NC | 2 | $2.7M |
| KY | 3 | $2.5M |
Most Recent Awards
JORDAN MOBILE TELEPHONE SERVICES
POST AMMAN - MOBILE TELEPHONE SERVICES / MARCH 2026
MAP COMMUNICATIONS HOLDINGS, INC.
AFTER HOURS TELEPHONE ANSWERING SERVICE
CITY OF PRINEVILLE
AFTER HOURS SUPPORT FOR COIDC
METROPOLITAN COMMUNICATION SERVICES, INC.
CALL SERVICE FOR GULF OF MEXICO INDIVIDUAL FISHING QUOTE (IFQ) PROGRAMS AND REEF FISH LANDING NOTIFICATIONS BASE AND 4 OPTION PERIODS
METROPOLITAN COMMUNICATION SERVICES, INC.
CALL SERVICE FOR GULF OF MEXICO INDIVIDUAL FISHING QUOTE (IFQ) PROGRAMS AND REEF FISH LANDING NOTIFICATIONS BASE AND 4 OPTION PERIODS
All Unique Contracts in NAICS 561421
Showing 108 unique contracts (one entry per PIID, deduped from modifications) sorted by total dollars obligated.
NATIONAL TELECOMMUTING INSTITUTE, INC.
INTERNAL REVENUE SERVICE (IRS) SUPPORT WITH RESPONDING TO TAXPAYER FORMS REQUESTS COMING IN ON THE IRS TOLL-FREE TELEPHONE FORMS LINE.
CENTRAL ASSOCIATION FOR THE BLIND, INC.
THE PURPOSE OF THIS ACTION IS TO ENTER INTO A NEW CONTRACT WITH THE CENTRAL ASSOCIATION FOR THE BLIND AND VISUALLY IMPAIRED (CABVI) FOR SUPPORT OF THE NEW ENTRANT CALL CENTER. BASE YEAR PERIOD OF PERFORMANCE: 09/20/2021-09/19/2022 BASE YEAR AND
MAGELLAN SOLUTIONS USA INC.
TELEPHONE OPERATORS
LIGHTHOUSE FOR THE BLIND OF HOUSTON
IGF::OF::IGF - SWITCHBOARD OPERATOR SERVICES AT VA LONG BEACH HCS.
EVERAS COMMUNITY SERVICES, INC.
TELEPHONE OPERATORS - ABILITYONE
INNOVATION AT WORK INC
SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC.
MAGELLAN SOLUTIONS USA INC.
BRONX SWITCHBOARD SERVICE
INNOVATION AT WORK INC
SWOTCHBOARD OPERATOR SERVICES
MAGELLAN SOLUTIONS USA INC.
OCC OMBUDSMAN CALL CENTER
AURORA OF CENTRAL NEW YORK, INC.
SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER
EMPLOYMENT SOURCE INC
ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES
ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC
HUDSON VALLEY SWITCHBOARD SERVICES
CENTRAL ASSOCIATION FOR THE BLIND, INC.
SWITCHBOARD OPERATIONS
CORPORATE SOURCE, INC THE
FY26 NYH SWITCHBOARD SERVICES (BASE+4)
MEMPHIS GOODWILL INDUSTRIES INC
SWITCHBOARD OPERATOR SYSTEM
INNOVATION AT WORK INC
SWITCHBOARD OPERATOR
BOBBY DODD INSTITUTE, INC.
SWITCHBOARD OPERATORS
EMPLOYMENT SOURCE INC
BPA ORDER FOR SWITCHBOARD OPERATOR SERVICES FOR THE ROBLEY REX VA MEDICAL CENTER.
VIA VISUALLY IMPAIRED ADVANCEMENT
ABILITY ONE SWITCHBOARD OPERATOR SERVICES.
GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.
ABILITY ONE SWITCHBOARD SERVICES
GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.
ABILITY ONE SWITCHBOARD SERVICES
INNOVATION AT WORK INC
FY26 - 36C24225P1609- ALBANY TELEPHONE & INFO DESK SERVICES
INNOVATION AT WORK INC
PHONE ANSWERING SERVICES AT PHILADELPHIA VAMC.
CENTRAL ASSOCIATION FOR THE BLIND, INC.
TELEPHONE OPERATOR SERVICES
ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC
FY26 SERVICES (BASE+4) HV NEW SWITCHBOARD OPERATOR CONTRACT